ingat cuan Privacy Policy
This page describes what we collect when you use ingat cuan and how we keep that data protected. We take data security seriously: your account information, payment details, and session history are encrypted and stored on secure servers. We do not sell your personal information to third parties, and we comply with applicable privacy regulations in every jurisdiction where ingat cuan operates.
When you register an ingat cuan account, we collect your email, phone number, and identity documents to comply with anti-money-laundering (AML) requirements. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, we record transaction details and your payment method. When you use our live-dealer tables, sportsbook, or esports markets, we log session timestamps, game outcomes, and settlement records so you can review your history and we can investigate disputes fairly.
We do not track you across the internet or build shadow profiles. Our cookies serve only to keep you logged in and remember your language preference. If you have privacy concerns or wish to request your data, contact our support team via the footer menu—they respond in English and Indonesian during business hours.
What Data We Collect on ingat cuan
Account Registration
We collect your email address, phone number, and a password when you register. We also ask for your full name, date of birth, and nationality to verify your identity. This information is mandatory for account creation and compliance with anti-money-laundering rules in jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.
Identity Verification
Before you can deposit or withdraw, we require identity verification. We collect images of a government-issued ID (passport, national ID, or driver's license) and proof of residence (utility bill or bank statement). We store these documents encrypted and delete them after the verification process completes. We do not share these documents with third parties except where required by law.
Payment and Transaction Data
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and your destination payment method. We store this data to reconcile deposits, process withdrawals, and investigate payment disputes. We also log your withdrawal requests and the accounts you withdraw to, so you maintain a complete transaction history within your account dashboard.
Gameplay and Session Data
When you play live-dealer games, slots, sportsbook, or esports markets on ingat cuan, we log your session—the games you played, amounts wagered, outcomes, and settlement times. This data helps us troubleshoot technical issues, investigate disputes, and maintain fair-play standards. We retain session logs for a standard retention period so you can review your history and we can provide evidence if a settlement is disputed.
Data collection summary
- Email, phone, password, name, date of birth, nationality.
- Government ID and proof of residence (identity verification).
- Payment method, transaction amounts, timestamps, account numbers.
- Gameplay data: games played, wagers, outcomes, settlement records.
- Support tickets, chat logs, and account recovery requests.
How We Use Your Data
Account Management
We use your email and phone to authenticate your account, send password-reset links, and notify you of account changes. We store your identity documents to verify your age and legal eligibility to use ingat cuan in your jurisdiction. We use your account data to track balances, process deposits and withdrawals, and maintain your session history.
Compliance and Anti-Money-Laundering
We use your personal information to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We may cross-check your identity against sanctions lists and other regulatory databases to ensure we do not process transactions on behalf of restricted individuals. We retain this data for the duration you hold an ingat cuan account, plus a standard compliance retention period after account closure.
Dispute Resolution and Fraud Prevention
We log gameplay sessions and settlement data so we can investigate disputes fairly. If you dispute a game outcome or settlement, we retrieve the video logs (for live-dealer games), RNG records (for slots), or odds snapshots (for sportsbook) and review them against our settlement policy. We use transaction data to detect fraud patterns—for example, rapid deposits and immediate withdrawals, or unusual geographic shifts—and may contact you for verification if we flag suspicious activity.
Service Improvements
We analyze aggregated, anonymized gameplay data to improve our platform. We review which games are most popular, which payment methods are most used, and which issues our support team handles most frequently. This helps us prioritize feature updates, scale our payment infrastructure, and staff our support team appropriately during Liga 1 weekends, Piala AFF tournaments, and holidays like Idul Fitri and Idul Adha.
Third-Party Processors and Data Sharing
Payment Processors
When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank virtual accounts, we share your transaction details with the respective payment processor to complete the transfer. These third parties process your data according to their own privacy policies. We do not control how online payment, e-wallet, mobile banking, local payment, online payment, or your bank uses your information beyond the transaction itself.
Compliance and Legal Obligations
We may share your data with regulatory authorities, law-enforcement agencies, or financial-intelligence units if required by law. We do not disclose such requests unless legally prohibited from doing so. If a court order or regulatory demand compels us to release your information, we comply.
Data Storage and Jurisdiction
Our servers may sit outside your jurisdiction. Your data may be processed in countries with data-protection standards different from your own. By using ingat cuan, you consent to data transfer and processing outside your jurisdiction. We maintain encryption and standard security practices regardless of server location.
Your Rights on ingat cuan
Right to Access
You have the right to request a copy of the personal data we hold about you. Log into your ingat cuan account and navigate to the Account Settings section to download your profile data, transaction history, and gameplay logs. If you need additional data or cannot access it through your dashboard, contact our support team via email and we will provide it within a standard processing window.
Right to Correction
If your account information is incorrect—your email, phone, or address—you can update it directly in your Account Settings. For identity documents, contact our support team and provide corrected information; our compliance team will review and update your file.
Right to Deletion
You may request account deletion at any time. We will close your ingat cuan account and delete your personal data, except where we are required to retain it for compliance or legal reasons. We typically retain transaction data for a minimum period after account closure to comply with anti-money-laundering regulations. Contact our support team to initiate account deletion.
Right to Withdraw Consent
If you withdraw your consent to data processing, we may not be able to provide our services. For example, we cannot process a deposit without payment data or verify your account without identity documents. You can withdraw consent for marketing communications (email newsletters, promotional offers) by clicking the unsubscribe link in any email or updating your preferences in Account Settings.
Cookies and Tracking
Essential Cookies
We use essential cookies to keep you logged in and maintain your session. These cookies expire when you log out. We do not require your consent to store essential cookies; they are necessary for ingat cuan to function.
Preference Cookies
We use preference cookies to remember your language choice (English or Indonesian), your theme preference (light or dark), and other account settings. These cookies make your experience more convenient. You can disable preference cookies in your browser, but your settings will not be saved.
No Third-Party Tracking
We do not use Google Analytics, Facebook Pixel, or other third-party tracking pixels on ingat cuan. We do not build shadow profiles or track your behavior across the internet. We do not sell your data to advertisers.
This privacy policy is current as of its publication date. We update it as our practices evolve or regulations change. Check this page periodically for updates. Significant changes are announced via email to your registered address.
How to Contact Us About Privacy
If you have privacy concerns, wish to request your data, or believe we have mishandled your information, contact our support team through the footer menu. You can reach us via live chat (available during business hours), email, or through the in-game "Report Issue" button. Our team responds in English and Indonesian. Response times vary by complexity—simple requests typically receive responses within one business day; complex investigations may take longer.
We also accept formal data-protection requests through our privacy contact email. When you submit a request, include your full name, account email, and a clear description of your concern. Our compliance team will investigate and respond within a standard legal timeframe.
This privacy policy covers ingat cuan's data handling practices. If you use multiple ingat cuan services or encounter data handling questions specific to payment processors (DANA, e-wallet, mobile banking, local payment, online payment) or your bank, consult their privacy policies directly. We are responsible only for data we collect and process directly on the ingat cuan platform.